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Office de Tourisme du Grand Vézelay

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Informations pratiques

📍Adresse8 Rue Saint-Etienne, 89450 Vézelay

☎️Téléphone+33 3 86 33 23 69

🌐Site webSite web ↗

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Privacy Policy

Effective date: July 2026 At Sous les Trois Tilleuls, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains which personal data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR). 1. Data Controller Sous les Trois Tilleuls 2 etang Onain 89630 SAINT-LEGER-VAUBAN France Email: info@souslestroistilleuls.com Website: https://www.souslestroistilleuls.com⁠� 2. Personal Data We Collect When you visit our website, contact us, or make a reservation, we may collect the following information:

First and last name
Postal address
City and country of residence
Telephone number
Email address
Reservation details
Number of guests
Payment status
IP address
Browser and device information

Any information you voluntarily provide via our contact form or email We do not intentionally collect any special categories of personal data. 3. Why We Process Your Data We process your personal data for the following purposes:

To process and manage reservations
To confirm and administer your booking To process payments
To communicate with you before, during, and after your stay
To respond to enquiries
To comply with legal and tax obligations
To improve and secure our website and services

We only process your personal data when there is a lawful basis to do so under the GDPR. 4. Payments Payments are securely processed through Mollie B.V. Only the information necessary to process your payment is shared with Mollie. Mollie processes your personal data in accordance with its own Privacy Policy. We do not store your payment card details. 5. Reservation System Our website uses WP Booking System to manage reservations. The information you provide during the booking process is used solely for managing your reservation and communicating with you regarding your stay. 6. Contact Forms and Email If you contact us using our contact form or by email, we will use the information you provide only to respond to your enquiry or request. 7. Cookies Our website uses cookies to ensure that it functions properly. Essential cookies are always used because they are necessary for the operation of the website. If analytical cookies (such as Google Analytics) are used, they will only be placed where required by law and, where applicable, after obtaining your consent. For more information, please refer to our Cookie Policy. 8. Data Retention We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable laws and regulations, including tax and accounting obligations. 9. Sharing Personal Data We never sell your personal information. Your personal data may only be shared with trusted third parties that assist us in operating our business, such as:

Mollie (payment processing)
Our website hosting provider
Technical service providers responsible for website maintenance

These parties only receive the information necessary to perform their services and are required to protect your personal data. 10. Data Security We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our website uses an encrypted SSL (HTTPS) connection to secure the transmission of data. 11. Your Rights Under the GDPR, you have the right to: Access your personal data Correct inaccurate information Request deletion of your personal data Restrict or object to processing Request data portability Withdraw your consent where processing is based on consent To exercise any of these rights, please contact us at: info@souslestroistilleuls.com We will respond to your request within one month. 12. Complaints If you believe that we have not handled your personal data correctly, we encourage you to contact us first so that we can resolve your concerns. You also have the right to lodge a complaint with the competent data protection authority in your country of residence or in France. 13. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in legislation or our services. The latest version will always be available on our website. Last updated: July 2026 Sous les Trois Tilleuls appreciates your trust and is committed to protecting your personal information with care and transparency.

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